Refund Policy

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns, and every refund is issued by Paddle to the original payment method.

If Rankbist isn't right for you, ask for a full refund within 14 days of any payment: your first payment, a renewal, an upgrade or a credit pack. You don't need to give a reason.

When a subscription payment is refunded, that subscription is canceled and its paid features end. Your account and your reports stay, on the free package.

• Find your order at paddle.net with the email address you paid with, or reply to the receipt email from Paddle; or
• write to us at support@rankbist.com from your account email, or use the contact page.

Refunds are usually approved within 2 business days. Your bank or card provider then takes about 5 to 10 business days to show it on your statement.

When you upgrade, you pay only the difference for the rest of your current billing period, and the dashboard shows that amount before you confirm. That payment can be refunded within 14 days like any other; you then return to your previous package. Moving to a smaller package isn't done in the dashboard: write to us and we'll arrange it from your next renewal.

A package with a free trial isn't charged until the trial ends. Cancel before then and you pay nothing.

Cancel any time from Plan & billing in your dashboard (Payment method, invoices & cancel). Renewal stops and you keep access until the end of the period you paid for. Cancelling on its own doesn't refund the current period; ask for a refund as above if you are within 14 days of the payment.

An unused credit pack can be refunded in full within 14 days. A partly used pack is refunded for the unused credits.

We may refuse a refund where an account was suspended for breaking the Acceptable Use Policy, or where refunds are being requested repeatedly to use paid features for free. This never affects your statutory rights, including any right to withdraw that consumer law in your country gives you.

This policy works alongside Paddle's refund policy and our Terms of Service.